FAQ
Your questions,
answered
Everything you need to know about working with us. For pricing-specific questions, visit our pricing page.
Common Questions
Straight answers
How does the process work from start to finish?
We start with a discovery call to understand your business, your customers, and what the website needs to achieve. From there, we move into design, where you will see full-page mockups before any code is written. Once the design is approved, we build. You will have a staging link throughout so you can see progress in real time. After a final review and any refinements, we launch.
How do you handle revisions and feedback?
You get direct access to the people building your site. There are no account managers or juniors relaying messages. During the design phase, we refine until you are happy. During the build, you can review progress on a staging site and flag anything that needs adjusting. We do not limit revision rounds because we would rather get it right than rush it out.
Do I need to provide my own content and images?
You can, but you do not have to. Our Small Business package includes professional photography and retouching. If you have existing content you are happy with, we can work with that. If you need copywriting, we can handle that too. We will guide you on what is needed and when.
What happens after my website goes live?
On a monthly plan, we handle everything. Hosting, security, updates, and ongoing support are all included. If something breaks or needs changing, you contact us directly and we deal with it. On a one-off build, we provide a three-month handover period with full support before the site becomes entirely yours.
Will my website work well on mobile?
Every site we build is designed mobile-first. That means the phone experience is the starting point, not an afterthought. Over 60% of web traffic is on mobile, so we design for that reality. Every site passes all three of Google's Core Web Vitals and scores 90 or above on PageSpeed Insights, on both mobile and desktop.
Can you help with SEO?
Yes. Every build includes full schema markup, semantic HTML, fast load times, and a structure that Google can crawl and index properly. These are the technical foundations that most agencies overlook. We do not offer ongoing SEO retainers or content marketing, but the sites we build give you a strong technical base to rank from.
What technologies do you use?
We use modern, lightweight frameworks that prioritise speed and performance. No WordPress, no page builders, no bloated templates. Every site is hand-coded to be as fast and lean as possible. The specific stack depends on the project, but the principle is always the same: ship less code, load faster, rank higher.
Why choose a two-person studio over a larger agency?
You work directly with the people who design and build your site. No project managers, no account handlers, no juniors learning on your project. Every decision, every line of code, every pixel is handled by us. That means faster communication, fewer misunderstandings, and a higher standard of work. We are selective about the projects we take on, so every client gets our full attention.
What types of businesses do you work with?
Mostly small and medium-sized businesses that need a professional online presence. Trades, professional services, hospitality, retail, health and fitness, property. If your business needs a website that actually performs and converts, we are a good fit. For larger or more complex projects like ecommerce or custom platforms, we have a bespoke tier.
How do I get started?
Get in touch through our contact page or send us a message on WhatsApp. We will arrange a quick call to understand what you need, and if we are a good fit, we will send you a clear proposal with no surprises.